Debt Collections Officer | Accounts Receivable
Summary
We have an opportunity for a
highly motivated person with a background and experience in the financial
services environment to join our friendly and professional team.
This role is responsible for recovering payments for invoices issued in
a timely and accurate manner. The job involves communicating with customers, as
and when required, to resolve instances where payments have not been made and
to address core issues that may exist around payment - or if there is any issue
with invoice content that prevents the customer from making payments
You will provide a full range of Income functions, including the billing, collection and recovery of debtor accounts, including referrals and legal action. The post holder will deal with customers and the internal team.
·
Be responsible for adequate and
timely collection of outstanding customer payments, in order to minimize costs,
optimize returns whilst sustaining customer satisfaction.
·
Identify arrears and separate them
into technical/administrative and credit arrears for correct follow-up.
·
Communicate with debtors by telephone
and in writing to solve arrears.
·
Recover outstanding
debt and monitor age debt, in adherence with approved processes, procedures and
quality guidelines.
·
Communicate with both
business clients and internal departments to ensure smooth recovery of the outstanding
amount.
·
Monitor payment behavior of debtors
and arrears process, evaluate credit risk and exposure, and categorize debtors
accordingly.
·
Make payment agreements, determine
plan of approach and ensure conditional payments. Legal action is initiated if
necessary.
·
Communicate with the debtor and
internal/external stakeholders, report on developments, and record debtor and
arrears history in applicable systems.
· Administer and maintain an overview of the own portfolio and ratings and escalate cases to the relevant internal departments (Contracts, Finance & Sales).
Essentials: