Call Center- Sales-Customer
Happiness-
JOB Description
British Call Center-Sales
Specialists-Customer Happiness ( 11/2021)
British Call Center in Dubai Requires:
- Sales Specialist/Customer Happiness Multiple positions
available
1 . Native Bilingual Arabic/English Speakers with IT/Legal/Contracts
Management Background
2. Europeans with English/+1 other language with Customer
service/Legal/Contracts/Real Estate/Sales background
British Managed , award winning company with solid UAE growth seeks
professional career changers to become our front of house
representatives.
The role demand excellence in the customer happiness journey
-understanding sales, marketing opportunity, conversion, service level
agreements, and handling customer complaints.
This is a highly demanding role, with excellent company opportunities ,
benefits, and training.
You must be able to prove capability on sales/conversions, diplomacy in
sales, negotiations, customer happiness, and effective communication skills.
You will be responsible to convert customer enquiry to sales conversion
over the phone, inviting customer to the showroom and maintaining good customer
relationships.
Role Responsibilities.
ü Day to
day conversion of the Call Centre Sales enquiry including implementation and
development of strategy to achieve the monthly target.
ü Ensure
that a high level of quality standards is applied to correct information is
obtained from the customer for the use of contracts, changes in services and
renewals.
ü Ensure
campaign results set out by manager is achieved.
ü Create
sales strategies to drive market opportunities and implement details of set
campaigns to meet the sales targets To ensure that the monthly sales targets
are being met.
ü Maintaining
fruitful relationships with existing and new customers
Applicants must be:
ü Living
in Dubai ( non-negotiable)
ü Bachelor’s
degree in business administration/ IT./Law
ü Native
Language in English/Arabic ( either/or +plus one other language)
ü Advanced
proficiency developing relevant KPIs and conducting analysis based on learned
metrics.
ü Minimum
5+ years UAE work experience in Sales/Customer Happiness, Contracts Management
or dedicated call Center management.
ü Customer
profiling techniques & procedures.
!!EXTRA things we
look for :
High achievers (ran a marathon), done
something exciting or motivational, sport related, fitness freaks, high
motivation to succeed and team player.
Cultural and social awareness.
Personality of a winner, career
changer, Mums who want to get back to work...etc etc.....
Send a 30-45 second video of yourself
and include the CV and other requirements
Excellent Salary and Company Benefits