Contracts & CRM Administrator.


Contracts & CRM Administrator.

We are looking for an Contracts & CRM Administrator to join our Contracts Management Team.

The purpose of the role is to providing support services to Management Team, ensuring that all aspects of the helpdesk/administration function are undertaken in a professional and customer focused manner.

  • To work with and support senior colleagues in embedding an effective mobilization and contract management process through allocation and planning of resource and support.
  • Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
  • Plan, organize and priorities operations within your contract to ensure maximum efficiencies/utilization of all resources
  • Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI’s are accurate and up to date
  • Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organizational performance
  • Assist with the maintenance of local records for contracts and services including operating system to assist relevant team member in ensuring timely renewal of contracts including liaise with HR department.
  • Liaising with a wide range of people involved in policy areas such as staff performance, attendance, accommodation, employees’ welfare, employees relations, on-boarding, immigration (new workers visa).
  • Ensure all contracts documents and supporting evidence from the sales team is delivered in accordance with the SLA
  • Support to CRM team in closing tasks from Clients & Helpdesk
  • Monitoring the payment mechanism and monthly failure report
  • Provision of statistical information as required by the management team
  • Be responsible for management of all records including, All required CRM reports, Payment management, monitoring with management team and support for all sales & customer support staff.
  • Be responsible for satisfactory timekeeping, shifts or attendance of Helpdesk team members for contracted hours
  • Handle Employee relations activities including Complaints and Compliments
  • Deploy and update all SLA & policies and procedures as requested


We’re looking for:

  • Possession of an administration qualification
  • Experience of working on a busy Team
  • Excellent communication skills


Qualifications and Experience

  • Educated to a degree level or equivalent (Law degree or HR or Business Administration)
  • Experience working within a law firm or in-house legal team/ or HR/ or Management/
  • Fluent English (written and spoken)
  • Computer literate on all Microsoft packages.
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