& CRM Administrator.
We are looking for an Contracts & CRM
Administrator to join our Contracts Management Team.
The purpose of the role is to
providing support services to Management Team, ensuring that all aspects of the
helpdesk/administration function are undertaken in a professional and customer
work with and support senior colleagues in embedding an effective mobilization and contract management process through allocation and
planning of resource and support.
effective, professional and commercially focused briefings and supervision
meetings with staff and ensure that information, reporting &
communications flow up/down is effective
- Plan, organize and priorities operations within your contract to ensure maximum
efficiencies/utilization of all resources
for producing and submitting Monthly Management Reports to the Performance
team, ensuring that all data gathered on local KPI’s are accurate and up
and maintain excellent internal management relationships with all other
Look Ahead departments and functions, ensuring sharing of best practice
and supporting initiatives to improve organizational performance
with the maintenance of local records for contracts and services including
operating system to assist relevant team member in ensuring timely renewal
of contracts including liaise with HR department.
with a wide range of people involved in policy areas such as staff
performance, attendance, accommodation, employees’ welfare, employees
relations, on-boarding, immigration (new workers visa).
all contracts documents and supporting evidence from the sales team is
delivered in accordance with the SLA
to CRM team in closing tasks from Clients & Helpdesk
the payment mechanism and monthly failure report
of statistical information as required by the management team
responsible for management of all records including, All required CRM
reports, Payment management, monitoring with management team and support
for all sales & customer support staff.
responsible for satisfactory timekeeping, shifts or attendance of Helpdesk
team members for contracted hours
Employee relations activities including Complaints and Compliments
and update all SLA & policies and procedures as requested
We’re looking for:
of an administration qualification
of working on a busy Team
to a degree level or equivalent (Law degree or HR or Business
working within a law firm or in-house legal team/ or HR/ or Management/
English (written and spoken)
literate on all Microsoft packages.