Contracts
& CRM Administrator.
We are looking for an Contracts & CRM
Administrator to join our Contracts Management Team.
The purpose of the role is to
providing support services to Management Team, ensuring that all aspects of the
helpdesk/administration function are undertaken in a professional and customer
focused manner.
- To
work with and support senior colleagues in embedding an effective mobilization and contract management process through allocation and
planning of resource and support.
- Deliver
effective, professional and commercially focused briefings and supervision
meetings with staff and ensure that information, reporting &
communications flow up/down is effective
- Plan, organize and priorities operations within your contract to ensure maximum
efficiencies/utilization of all resources
- Responsible
for producing and submitting Monthly Management Reports to the Performance
team, ensuring that all data gathered on local KPI’s are accurate and up
to date
- Develop
and maintain excellent internal management relationships with all other
Look Ahead departments and functions, ensuring sharing of best practice
and supporting initiatives to improve organizational performance
- Assist
with the maintenance of local records for contracts and services including
operating system to assist relevant team member in ensuring timely renewal
of contracts including liaise with HR department.
- Liaising
with a wide range of people involved in policy areas such as staff
performance, attendance, accommodation, employees’ welfare, employees
relations, on-boarding, immigration (new workers visa).
- Ensure
all contracts documents and supporting evidence from the sales team is
delivered in accordance with the SLA
- Support
to CRM team in closing tasks from Clients & Helpdesk
- Monitoring
the payment mechanism and monthly failure report
- Provision
of statistical information as required by the management team
- Be
responsible for management of all records including, All required CRM
reports, Payment management, monitoring with management team and support
for all sales & customer support staff.
- Be
responsible for satisfactory timekeeping, shifts or attendance of Helpdesk
team members for contracted hours
- Handle
Employee relations activities including Complaints and Compliments
- Deploy
and update all SLA & policies and procedures as requested
We’re looking for:
- Possession
of an administration qualification
- Experience
of working on a busy Team
- Excellent
communication skills
Qualifications
and Experience
- Educated
to a degree level or equivalent (Law degree or HR or Business
Administration)
- Experience
working within a law firm or in-house legal team/ or HR/ or Management/
- Fluent
English (written and spoken)
- Computer
literate on all Microsoft packages.