Sales & Marketing
Specialist (In-House Call Center)- Female Applicant ONLY
We are looking for an
enthusiastic Call Centre Specialist to
contribute in generating sales and to provide best customer service as per set
of guidelines and standards. You will be responsible for motivating and leading
the inbound calls to convert customer enquiry over the phone, inviting customer
to the showroom and maintaining good customer relationships.
This is an exciting
position offering an ethical and impacting result on a women’s led industry.
Role Responsibilities.
• Handle customer Enquiry, Booking and provide appropriate
solutions and alternatives within the time limits; follow up to ensure
resolution.
• Manages the day-to-day operations of the Call Centre Sales
team including implementation and development of strategy to achieve the
monthly target.
• Manage and develop new customers service enquiries.
• Ensure that a high level of quality standards is applied to obtain correct information from the customer for the use of contracts, changes in services and renewals.
• Ensure campaign results set out by manager is achieved.
• Create sales strategies to drive market opportunities and
implement details of set campaigns to meet the sales targets To ensure that the
monthly sales targets are being met.
• Maintaining fruitful relationships with existing and new
customers.
• Provide training for all new staff on the CRM system,
Packages offered and services.
Requirement.
• Bachelor’s degree in business administration/ IT.
• Excellent Knowledge in English.
• Advanced proficiency developing relevant KPIs and conducting
analysis based on learned metrics.
• Minimum 5+ years UAE work experience in call center
management.
• Customer profiling techniques & procedures.