Sales & Marketing Specialist (In-House Call Center)- Female Applicant ONLY
We are looking for an enthusiastic Call Centre Specialist to contribute in generating sales and to provide best customer service as per set of guidelines and standards. You will be responsible for motivating and leading the inbound calls to convert customer enquiry over the phone, inviting customer to the showroom and maintaining good customer relationships.
This is an exciting position offering an ethical and impacting result on a women’s led industry.
• Handle customer Enquiry, Booking and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Manages the day-to-day operations of the Call Centre Sales team including implementation and development of strategy to achieve the monthly target.
• Manage and develop new customers service enquiries.
• Ensure that a high level of quality standards is applied to obtain correct information from the customer for the use of contracts, changes in services and renewals.
• Ensure campaign results set out by manager is achieved.
• Create sales strategies to drive market opportunities and implement details of set campaigns to meet the sales targets To ensure that the monthly sales targets are being met.
• Maintaining fruitful relationships with existing and new customers.
• Provide training for all new staff on the CRM system, Packages offered and services.
• Bachelor’s degree in business administration/ IT.
• Excellent Knowledge in English.
• Advanced proficiency developing relevant KPIs and conducting analysis based on learned metrics.
• Minimum 5+ years UAE work experience in call center management.
• Customer profiling techniques & procedures.