Customer Happiness Center -Sales and Customer Service (2nd11-2021)
Required
Female-English/Arabic speakers, previous call center / contact center experience
is mandatory.
· Must be Native Arabic Speaker.
· Immediate Joiner ONLY
We are looking for an enthusiastic Customer Service professionals to contribute in sales support and to provide best customer service as per set of guidelines and standards. You will be responsible to convert customer enquiry to sales conversion over the phone, inviting customer to the showroom and maintaining good customer relationships.
Role Responsibilities. & Skills.
· Perform sales cycle
including adding new clients, relationship management, contracts negotiations,
payment collection, Understand the services needs of clients and help them to
select the right package or services
· Act as an advisor
to clients and diligently follow up on leads and demonstrate our service,
prepare service level agreements and contracts.
· Handle customer
complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
· Keep records of
customer interactions, process customer accounts, and file documents
· Day to day
conversion of the Call Centre Sales enquiry including implementation and
development of strategy to achieve the monthly target.
· Outstanding verbal
communication skills, great phone etiquette and elevated speech Provide
knowledgeable and accurate answers to customers thru phone/email
enquiries/online chat regarding services and prices.
· Ensure that a high level
of quality standards is applied to correct information is obtained from the
customer for the use of contracts, changes in services and renewals.
· Create sales
strategies to drive market opportunities and implement details of set campaigns
to meet the sales targets To ensure that the monthly sales targets are being
met.
· Maintaining fruitful relationships with existing and new customers
Applicants must be:
ü Based
in Dubai |
ü Excellent
Knowledge in English.
ü Advanced
proficiency developing relevant KPIs and conducting analysis based on learned
metrics.
ü Minimum
5+ years UAE work experience
ü Customer
profiling techniques & procedures.